Please read these Terms and Conditions (“Terms”) carefully before using our reputation management services (“Services”) provided by Rapport Rise (“Company,” “we,” “our,” or “us”).
By subscribing to or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
1. Services Provided
We offer businesses review management systems and tools to help generate high-star online reviews. This includes:
Review automation setup
Software installation or access
Email/SMS review request systems
Monthly analytics and insights
Ongoing support and optimization
Our services are provided on a monthly subscription basis, unless otherwise agreed in writing.
2. Subscription & Payment
Services are billed monthly in advance.
Payment is due on the same day each month based on your signup date.
Accepted payment methods include debit/credit cards and ACH (if applicable).
Late or failed payments may result in temporary suspension or termination of your service.
Auto-Renewal
Your subscription automatically renews each month unless canceled at least 7 days before your next billing cycle.
3. Client Responsibilities
You agree to:
Provide accurate and complete business information.
Obtain customer consent (where legally required) before sending them review requests via email/SMS.
Not use our services to manipulate, falsify, or misrepresent reviews.
Comply with all applicable laws, including consumer protection and privacy laws.
We are not responsible for any legal issues that arise from misuse of our services.
4.Intellectual Property
All materials, tools, content, and software we provide are the property of [Your Company Name] or our licensors.
You may not copy, modify, resell, or redistribute any part of the Services without our written consent.
All branding, trademarks, and systems are protected under applicable intellectual property laws.
5.Service Limitations
We do not guarantee that using our service will result in a specific number of reviews or a certain rating. Results vary depending on customer engagement, industry, and other factors.
Third-party API changes that may impact service functionality
6. Cancellations & Refunds
You may cancel your subscription at any time via email or your account dashboard.
Cancellations take effect at the end of the current billing period.
We do not offer refunds for any partial months or unused time.
7.Termination
We reserve the right to suspend or terminate your account at any time if:
You violate these Terms
You misuse the service or tools in unethical or unlawful ways
Payment is not received after reasonable notice
Upon termination, your access to the tools and data will be removed.
8. Limitation of Liability
To the fullest extent permitted by law, [Your Company Name] shall not be liable for:
Any indirect, incidental, special, or consequential damages
Loss of business, profits, data, or reputation
Platform bans or content removal by third-party review sites
Our total liability for any claims under these Terms shall not exceed the total amount paid by you in the last 3 months.
9. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
10. Governing Law
These Terms are governed by and interpreted under the laws of the State of [Your State], without regard to conflict of law principles.
11. Amendments
We may update these Terms from time to time. We’ll notify you of major changes by email or through your client dashboard. Continued use of the Services after changes means you accept the revised Terms.
12.Contact Us
If you have questions or concerns about these Terms, please contact us at:
