At Rapport Rise, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reputation management services, including any software systems, tools, and consultation services provided under a monthly subscription.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
A. From Business Clients (You)
Business name, contact name, and email
Billing address and payment information
Login credentials (if account setup is required)
Website and social media profiles
Reviews and customer feedback data
Business goals or preferences related to review generation
B. From Your Customers (End-Users)
When you use our tools to request reviews from your customers:
Customer name
Email or phone number (if provided by you)
Review feedback and star ratings
Response to review requests
We do not collect sensitive personal information such as government-issued IDs or financial data from your customers.
2. How We Use Information
We use collected information to:
Provide, operate, and improve our services
Automate and manage your review generation process
Analyze review performance and insights
Send emails or SMS on your behalf to request reviews
Communicate with you regarding service updates or billing
Ensure legal compliance and prevent fraud
3.How We Share Information
We do not sell or rent your data or your customers' data.
We may share information with:
Service providers (e.g., cloud storage, email/SMS platforms, analytics tools) strictly for business operations
Payment processors to manage subscriptions and transactions
Legal authorities, if required by law or to enforce our Terms of Service
Each third party is contractually required to protect your data and use it only for the purpose of our service.
4.Data Storage and Security
We implement administrative, technical, and physical security measures to safeguard your data, including:
SSL encryption
Access controls and user authentication
Regular software updates and vulnerability assessments
Your data is stored on secure servers located in the United States or other jurisdictions with strong privacy protections.
5.Data Retention
We retain your data for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
You may request data deletion at any time by contacting us.
6. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your data
Correction: Request changes to inaccurate data
Deletion: Request we delete your data
Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us at [your support email].
7. Cookies and Tracking
Our website may use cookies and tracking technologies to:
Enhance user experience
Monitor website traffic and performance
You can disable cookies in your browser settings.
8. Children's Privacy
Our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect data from minors.
9. International Users
If you are accessing our services from outside the U.S., you consent to processing your data in the United States, where data protection laws may differ from your home country.
10. Changes to This Policy
We may update this policy periodically. When we do, we will revise the “Effective Date” above and notify you via email or your account dashboard.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
